Concrete Mountain Tray

Returns

We offer a 26-day return policy for all our products. If you are not completely satisfied with your purchase, you may return it within 26 days of the delivery date. To initiate a return, please contact our support team via email at sale@bestcox.com. They will guide you through the return process and provide you with further instructions.

Refunds

Once your return is received and inspected, we will process your refund. Please note that refunds may take up to 6-8 days to be processed and credited back to the original payment method used for the purchase. We appreciate your patience during this period.

Eligibility for Returns and Refunds

• Change of Mind: If you wish to return an item for any other reason, please contact us within 26 days of receiving your order. The item must be in its original condition and packaging to be eligible for a refund.
• Defective or Damaged Items: If you receive an item that is defective or damaged, please contact us via email at contact@fagita.com. We will provide instructions for returning the item and issuing a refund or replacement.
• Incorrect Items: If the product design, size, or material does not match what you ordered, or the product delivered differs from the description or the original product, please notify us promptly by email at contact@fagita.com. We will arrange for the return of the incorrect item and send you the correct product.

Conditions for Returning Products

• Items must not be used or washed.
• Products that have been altered in any way from their original condition are not eligible for return.
• Items must be returned with their original tags still attached.
• Returns will not be accepted if the item differs from the original state due to reasons not caused by us.